call center


A call center service is a centralized telephone system facility that is equipped to handle large amounts of customer telephone requests to businesses. Our Outbound and Inbound call routing services can handle any customer to business; business to customer; or business to business calls.

We provide cost-efficient and reliable call center solution in Tanzania, our customer service call center can handle all telephone communications with customers and provide an extension of any company’s marketing and customer care services by simply being presented by a recorded menu or a direct call to a live customer service representative with extensive features including but not limited to voice mailbox, voice recording, call queuing, calls parking and paging, call conferencing, automated attendant features, relational database integration, interactive voice response, ability to both send and receive faxes and third-party system integration.

Our Unique Call Center Features:

1. Inbound and Outbound Dialing

2. Live customer care & service representative.

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Feedback from clients

"Before working with FastHub we had issues with the platform that we were using, it was crushing almost every day, it was hard to get the information in real-time, delays from the support team on urgent issues, and the customization was limited, duplication of data and information."
"When we started working with FastHub, life really became easier as I am managing people responding to the platform so I could now see who did or say what and how many times, which was not there on the previous service provider, the breakdown of data categories and information can be easily understood and accessed, We get information in real-time and we have so much more cool stuff that we couldn't before working with FastHub."
"What I would say make your service stand out first, You provide according to the client's needs and recommendations (What you want is what you will get), The FastHub team is always there to assist, clarify things and offer solutions to challenges, and most importantly it's within time."
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time."
"The features that made us buying your product/service it’s the platform capacity and what it build to do, being able to monitor what the team does individually, having information well categorized, the platform customization, and the platform safety on making sure our data and information are safe."
"I have been able to achieve everything that was a challenge or other provider before FastHub couldn't provide (platform crushing immensely, delayed support from the team, complicated data categories, duplication of data, etc.)"
"What's the main reason you recommend our product or service? For every company or organization that knows what they want, how they want it to look & work and you can explain it well to FastHub, they will make it happen and add even more cool stuff/features on top of your suggestions."

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