Simplifying Telecommunications Services
Off Mwai Kibaki Road Plot No 473, NHC Street | Call: 0800 712 354 "Toll Free"
ABSA Queue Management System
We partnered with ABSA Bank in the development of The Queue Management System, Allowing ABSA customers & non-customers to Queue virtually and track their progress on their phone. A customer walks into the bank and scans the QR code Via WhatsApp they will get a menu where they will be able to choose the service they want to be attended to. After the customer has been attended to they will give feedback digitally on their experience in real-time. This solution will enable Absa to improve staff productivity at the branch, optimization and increase the customer lifetime value.
The Queue Management System enables Absa to fluently manage the flow of customers at their branches in a managed way.
We believe that the QMS solution and many other solutions built will prove that technology can solve any problem; improve operations; customer experience and simplify communication which is our motto.
Recent updates
WHAT DO THEY SAY?
Feedback from clients
"Before the service we were not in a better position to extract very crucial information such as average wait time per customer, amount of time it takes to offer a certain service and are our branch peak hours. This type
of information plays a significant role in our decision making especially when we are considering optimizing our branch operations to serve our customers better."
"The fact that the team is full of young and dedicated Tanzanians who were willing to go extra mile to meet our requirements. The team is open minded and passionate in what they do. It was such a smooth relationship which
provided mutual benefits."
"Now we have real time insights and data which helps us in our strategic decision making process"
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide
you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time"
"In the era of uncertainties and disruptions you need a solution which will add value to your customers because our customers determine our current and future state. This solution will improve your customer experience while
providing with ROI based on the information you can extract from it."
"Before working with FastHub we had issues with the platform that we were using, it was crushing almost every day, it was hard to get the information in real-time, delays from the support team on urgent issues, and the
customization was limited, duplication of data and information."
"When we started working with FastHub, life really became easier as I am managing people responding to the platform so I could now see who did or say what and how many times, which was not there on the previous service
provider, the breakdown of data categories and information can be easily understood and accessed, We get information in real-time and we have so much more cool stuff that we couldn't before working with FastHub."
"What I would say make your service stand out first, You provide according to the client's needs and recommendations (What you want is what you will get), The FastHub team is always there to assist, clarify things and offer
solutions to challenges, and most importantly it's within time."
"It is a full digital and user friendly solution. It brings convenience to customers by allowing them to interact with your institution on their own convenience hence this increases the overall experience. It will provide
you with very important information which will play a significant role in your decision making process, nothing is powerful as data especially when you can collect in real time."
"The features that made us buying your product/service it’s the platform capacity and what it build to do, being able to monitor what the team does individually, having information well categorized, the platform customization,
and the platform safety on making sure our data and information are safe."
"I have been able to achieve everything that was a challenge or other provider before FastHub couldn't provide (platform crushing immensely, delayed support from the team, complicated data categories, duplication of data,
etc.)"
"What's the main reason you recommend our product or service? For every company or organization that knows what they want, how they want it to look & work and you can explain it well to FastHub, they will make it happen
and add even more cool stuff/features on top of your suggestions."
"I had no one stop center for ICT services, we had to find different service providers not like now we can access a lot of services from one provider (FastHub)."
"We needed an ICT infrastructures with high standards of services and quick maintenances responses"
"You have a quick problem resolving mechanism and collaborative IT personnel’s with services having low down fall on servers"
"You have updated technology and been an aggregator you have made things as you have integrated with many MNOs in Tanzania. That’s make a hustle free for a client to start integrating with every single Mobile operator."
"Technical support and Pricing"
"Hustle free integration to TCRA and MNOs"
"You have to consider market price when you do pricing to most of your products also have a special rates for re-sellers like us. Some of your service price are high compared to other aggregators"
"It was nice using your platform to collect data, as I used the FastHub platform learned a lot from it."
"Also, nice services you have from technical support and customer service. Sometimes the platform had some faults such as not collecting all data from the end-users and skipping some answers if your technical team would
work on that.
"FastHub platform has the best sorting and filtering functionality was impressed by it made things easier and saved time."
"Your product helped us to collect data for over 500 parents and accomplish our project at a particular time."
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